The Key to saving money on Volvo Maintenance is to do some due diligence.
Here are some tips from the nonprofit National Institute for Automotive Service Excellence (ASE) on finding a good repair establishment:
- Look for a repair facility before you need one; you can make better decisions when you are not rushed.
- Ask friends and associates for recommendations.
- Consult local consumer organizations about the reputation of the shop; inquire about the number, nature and resolution of complaints.
- Arrange for alternate transportation in advance so you will not feel forced to choose a shop based solely on location.
- Look for a neat, well-organized facility, with vehicles in the parking lot equal in value to your own and modern equipment in the service bays.
- Look for a courteous staff, with a service writer willing to answer all of your questions.
- Look for policies regarding labor rates, diagnostic fees, guarantees, acceptable methods of payment, etc.
- Ask if the repair facility specializes or if it usually handles your type of repair work.
- Look for signs of professionalism in the customer service area such as civic, community, or customer service awards.
- Look for evidence of qualified technicians: trade school diplomas, certificates of advanced course work, and certification by ASE.
- Reward good service with repeat business and customer loyalty.
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