Archive for February, 2012
If you are looking at the repair bill and your face is all twisted up like you just ate something nasty, that is not good, at all. We want a win/win solution, not we win and you lose preposition.
We all know economic times are hard, and your looking for businesses to cut you some slack. All you have to do is ask for a deal because prices are not set in cement.
I smile when a customer calls to ask if he/she can use a coupon from one of competitors. Ask for a coupon or discount, so that I can refer you to the company website, where you can go online and print out all the coupons you need.
Another strategy you can use if you are still not satisfied with the coupons is to haggle, especially for a big job. For example If you have a check engine light illuminated in your dash, you can ask to have the diagnostic fee of $112 waived if you elect to have the repair done ASAP (as soon as possible). Most customers don’t even ask, big mistake.
For you, our regular customer, this is a no brainer because we want to reward your customer loyalty. So we send you coupons in the mail or email and automatically give you discounts without you even asking for it . We want you walking out the door with a big smile on your face.
Like any other business, 80% of our business is generated by 20% of our customers. Most customers tend not to be loyal, as they frequently switch from one Volvo dealership to another.
I didn’t know this for a fact until recently when a new Service Advisor switched from Darcars Volvo to our Dealership. Right off the bat there was a reunion of sorts when he started recognizing some of his customers from Darcars and they in turn were surprised to see him. Some of his customers from Darcars followed him to our dealership because of the great relationship he had built with them. And soon enough, his best technicians followed and joined his service team.
When you keep jumping ship, from one service center to another, otherwise known as “shopping”. What happens is that technicians who are not familiar with the history of your vehicle repairs will find everything that is wrong with the car and make recommendations for fixing them to the service advisor. But when you are a regular customer, your service advisor will let you know what needs to be taken care of immediately and what you could fix at a later date. This way your repair bill is broken into bite size portions that you can comfortably afford to chew on and swallow. The other path of one lump sum leads to indigestion and acid reflux. Your choice.
What I have learned about this business is that it’s not just about just fixing or repairing cars, but more about building personal relationships, one Volvo at a time.
Volvo Immobilizer System Warning Lights: Alarm System Service Required; Immobilizer, See Manual; Start Prevented, Try Again
This problem will prevent you from starting up the car and one of the above warning lamps will be illuminated on the dashboard instrument panel. But no need to worry, and don’t start pulling out your hair out just yet.
The immobilizer system “locks” or immobilizes the car because it does not recognize the ignition key — Wrong Key – or if there is a fault in the system. Therefore, get the correct ignition key and reset the immobilizer system in order to start the car.
Reset: Lock and unlock the door 5 times in a row with the remote fob (clicker) or ignition key.
Alarm System Service Required (Anti-Theft System) - You may have a faulty alarm module – it could be a bad siren. If you deliberately set off the alarm and the lights FLASH but no sound is given off by the siren, then have the rechargeable batteries in the siren checked – good for 5 to 6 years. Have the Alarm System checked out at the volvo Dealership.
Immobilizer, See Manual and Start Prevented, Try Again warning lights
When the immobilizer system is activated, the car will not start . In order for the car to start, the immobilizer system has to be deactivated.
Potential causes of Immobilize Failure are:
- Wrong key used for starting the engine.
- Ignition has been switched on and off more than 3 times while driving.
- Open circuit in signal cable at the module.
- Defective Engine Control Module (ECM).
- Defective Central Electronic Module (CEM).
- Corroded starter wire (a loose battery cable running to the starter can trigger immobilizer warning light).
- Faulty Antenna Ring.
- Having two ignition keys in close proximity; master and valet key or two master keys close together. The ignition key or transponder key sends out a RFID coded signal. Thus, two signals may cause interference in the system.
Immobilizer system consists of:
- Antenna ring
- Central electronic module (CEM)
- Engine control module (ECM)
- Driver information module (DIM)
The central electronic module (CEM) is the head of the immobilizer system. The brain of the car or engine control module (ECM) and the CEM, communicate with each other through secret codes (rolling codes).
So, when you slide the ignition key (transponder or chip key) into the ignition lock cylinder, the key transmits a RFID signal– unique identification code – from the chip key to the CEM via the Antenna Ring, which is installed around the ignition switch.
On approving the the identity of the key, the central electronic module (CEM) transmits commands and signals to the other units in the system. Chief among these units is the relay for the starter motor which controls the fuel pump. When fuel is injected into the engine, the car will start up. But when there is a problem with the Immobilizer system, the driver’s information module (DIM) will illuminate a warning light in the dashboard.
Blown out oil seals
This happens when the PCV System gets clogged up. The “check engine light” will be illuminated because the engine can’t breathe. Finally, pressure will build up in the crankcase and blow out your oil seals, the result is an expensive oil leak.
This sad oil sludge story begins with a poor history of oil changes and ends with blown out oil cam seals. For this leaky story don’t expect to see oil stains on your drive way, but rather bluish smoke — burning oil – coming out the exhaust and from the oil cap or oil-dip stick area. As oil seals age, they harden and start to crack. Blow by fumes build up pressure in the crankcase and blow out the old cracked cam seals. The result is an oil leak problem.
The tell tale sign of a clogged PCV (positive crankcase ventilation) system is a whistling sound coming from the engine. Some customers describe it as whining sound, like a belt in the engine. But this is not the case. A clogged up PCV system is an expensive affair.
The whistling sound is caused by built up pressure — from blow-by combustion fumes — pushing up and looking for an outlet, somewhere around the oil cap and oil dip-stick area. If you do a balloon test, place a balloon on the oil dip hole, you will notice that it will start to inflate with gases. This test confirms that the PCV system is clogged up with soot or oil sludge. The check engine light will also be triggered because the engine will combust a lean mixture (fuel:air ratio) at idle.
What does the PCV System do?
The PCV system lets the combustion blow-by gases escape from the crankcase through a valve.
Picture the piston moving down in the engine cylinder during the intake. The throttle, which is a valve that regulates or restricts the amount of air at atmospheric pressure entering the cylinder at a pre-determined fuel:ratio creates what is known as manifold vacuum. Manifold Vacuumis when the pressure in the intake drops below normal atmospheric pressure (low or negative pressure). The job of the piston rings is to prevent the combustion gases during intake from escaping the tight seal formed between the cylinder wall and the piston. But the reality is that some combustion gases do get past the old piston rings. These combustion gases or fumes are referred to as combustion blow-by. So, the PCV System helps the blow-by escape through the PCV valve and the manifold vacuum speeds up the process.
Volvo’s have a Breather Box
The Breather-Box or oil vapor separator is a box that captures the vapor/fumes and recycles the vapor back into the intake manifold, the excess oil drains down into the oil pan. Late model Volvo’s don’t have a PCV valve, just an outlet with a screen leading to the breather box. The Breather Box is attached to tubes, one which drains into the oil pan and another tube leading back to the intake manifold.
The PCV system was created in 1968 when only a valve served the purpose of expelling these blow-by emission back into the atmosphere, leading to pollution. This emissions device is not only more effective in getting rid of fumes, but it’s also crucial to keeping your motor oil clean.
Poor Maintenance leads to clogged up PCV System
Sludge will plug up the PCV system and do some serious damage to your engine. Sludge — gel like oil residue — forms when you go too long between oil changes or when you completely ignore oil changes. Just yesterday, a customer called to set up an appointment for service. When I checked his car’s service history on Reynolds, I was shocked to see that he last had an oil change for his Volvo in 2010.
Changing your engine oil frequently will prevent the PCV system from plugging up, The PCV System w ill thus remain clear for the life of the engine. However, since the PCV Valve works continuously, it will eventually fail over time. The Volvo Maintenance schedules will ensure that the PCV System is clean and working properly, as it should.
If you get a chance this weekend (February 5, 2012), please attend the Washington Auto Show 2012, and check out all the amazing new vehicles on display.
Last Saturday evening, my girlfriend and I went out to see all the amazing high tech vehicles on display.But all she wanted to see was the car she wants to get. The 2012 Chevrolet Equinox, a second generation Chevrolet’s compact crossover with an impressive gas mileage of 32 mpg. She only buys American made vehicles, but she did like the Infinity Sedan, which has a nice looking interior.
What might peak your interest is the Volvo XC60 Plug-in Diesel Hybrid, which is three cars in one:
- Pure, the car is powered solely by its electric motor.
- Hybrid, the gasoline engine and electric motor combine for minimum environmental impact.
- Power, the technology is optimized to create maximum possible power.
I also fell in love with the little Fiat. Ugly duckling on the outside, but fantastic interior design.